German-, French- and English-SpeakingOperations Teamsfor Businesses in Europe
Customer Support, Technical Support, Payment Operations, Compliance Support, Collections and Sales Development, delivered by dedicated multilingual teams for businesses across DACH, France and wider European markets.
Powered by human expertise and AI-assisted workflows.
Dedicated European support teams from €3,200/month per specialist.
DACH · France · Europe
Primary Markets
German, French & English
Languages
FinTech · SaaS · E-Commerce
Specialisation
Nearshore Europe
Delivery Model
Companies We Support
Trusted by Operations Leaders Across Europe
“Sevora took over our German payment ops queue in six weeks. Chargeback resolution improved without us hiring locally in Munich.”
“They integrated into Zendesk and HubSpot from day one. The team handles German and French tickets with the same quality as our in-house staff.”
“We needed DACH coverage fast. Sevora runs merchant onboarding and compliance follow-ups with clear SLA reporting every morning.”
An Operational Partner, Not a Call Center Vendor
More Than Traditional Customer Support
Sevora handles customer-facing and business-critical operational processes that require accuracy, process discipline and commercial understanding. Added headcount alone doesn't cover that.
Explore ServicesOperational Coverage
Customer Support
Payment Operations
Compliance & KYC
Reporting & QA
Customer Support
Phone, email, chat and ticket-based customer communication in German, French and English.
Technical Support
L1 technical support, incident registration, ticket triage and escalation management.
Payment Operations
Transaction investigations, payment status inquiries, chargebacks and PSP processes.
Merchant Support
Merchant onboarding, verification, communication and escalation handling.
Collections & Receivables
Payment reminders, follow-ups and receivables management for German-speaking customers.
Compliance Operations
KYC/KYB support, document collection, validation and administrative compliance workflows.
Sales Development
Lead generation, qualification, outreach and appointment setting for DACH markets and France.
Specialised in FinTech & Payment Operations
Experience supporting payment service providers, merchants and digital payment ecosystems across the DACH market and France.
Explore Payment OperationsExperienced Teams. AI as a Tool.
We combine experienced German-, French- and English-speaking operational teams with AI-assisted workflows to meaningfully improve efficiency, consistency and customer experience.
AI supports our teams. Responsibility for customer interactions, escalations, compliance-sensitive matters and business-critical decisions stays with our specialists.
Auto-triage by topic and urgency
Agent-reviewed reply drafts
Instant access to process docs
Interaction scoring & review
Real-time KPI dashboards
Routine task elimination
AI tooling is embedded in team workflows, not sold as a separate product
How We Work
Discovery
We understand your processes, workload and operational challenges before proposing anything.
Team Design
We define the required team structure, roles, KPIs and workflows aligned to your business.
Integration
We integrate into your CRM, ticketing, communication and reporting systems.
Go Live
Your dedicated team starts operations with daily management and reporting from day one.
Continuous Improvement
We optimise quality, efficiency and scalability as your business grows.
We Adapt to Your Systems and Processes
Our teams work within your existing systems, workflows and reporting structure, acting as a seamless extension of your organisation.
We adapt to your tools and processes. Not the other way around.
Engagement Models
Team Extension
Expand your existing support or operations team with German-, French- and English-speaking specialists who integrate directly into your workflows and reporting structure.
Dedicated Team
A fully dedicated operational team working exclusively for your business, aligned to your KPIs, SLAs and management structure from day one.
Managed Operations
Outsource complete customer-facing or back-office processes while retaining full visibility, reporting and control.
Not a Traditional BPO
Simple, Transparent Pricing
Build your dedicated support team without the cost and complexity of in-house hiring.
excl. VAT
Customer Support
For companies looking to scale everyday customer service.
Customer Support · Email & Ticket Support · Live Chat · Phone Support · Order & Account Support · Back-office Operations
Included in the monthly fee:
- Dedicated full-time specialist
- Recruitment & employment
- HR & payroll administration
- Workplace & equipment
- Operational supervision
- Replacement management
- Performance reporting
Merchant & Payment Support
For FinTech, payment companies, marketplaces and transaction-driven businesses.
Merchant Support · Payment Support · Billing Support · Transaction Monitoring · Chargebacks & Disputes · Escalation Management
Everything in Customer Support, plus:
- Process-specific onboarding
- Payment operations expertise
- Transaction issue investigation
- Advanced escalation handling
Specialized Operations
For more complex operational and technical processes.
Technical Support L1/L2 · Compliance Operations · KYC/AML Operations · Collections & Receivables · Fraud & Risk Operations
Included:
- Specialist recruitment
- Process-specific onboarding
- QA & performance monitoring
- SLA-based operations
- Regular reporting
- Operational management
Calculate your support team cost
Compare Sevora's all-inclusive pricing with the estimated cost of hiring equivalent roles in-house in Germany.
Methodology & sources
For each service category, we compare Sevora's monthly tier price with the estimated fully loaded in-house cost in Germany: gross benchmark salary for an equivalent role × 1.23 (average statutory employer costs of ~23%, including social security and mandatory levies). Benchmark roles and gross salary sources: • Customer Support: customer service specialist (Kundenservice-Mitarbeiter), €3,200/month (jobvector 2026 salary survey) • Merchant & Payment Support: payment specialist, €3,625/month (Glassdoor Germany; smaller sample, n=6) • Specialized Operations: operations specialist, €4,000/month (brutto-netto-gehaltsrechner.de, based on Entgeltatlas der Bundesagentur für Arbeit) The Merchant & Payment Support benchmark is based on a smaller sample than the other two categories. Actual costs vary by region, company size, and individual salary. Not included in in-house estimates: recruiting, workplace setup, and management overhead. All of these factors further increase real in-house costs.
One predictable monthly fee. Recruitment, employment, HR administration and operational management included. German-speaking specialists available. English and additional European languages available.
What happens if a specialist is unavailable or sick?
Replacement management is included in every tier. We arrange qualified cover, maintain service continuity and keep you informed. Absences do not disrupt your operations.
Is there a minimum contract term?
We typically work on 6–12 month agreements to allow proper onboarding and stable team performance. Shorter pilots are possible for defined scopes. Contact us to discuss your situation.
Can we adjust team size after we start?
Yes. You can scale up or down based on volume and coverage needs. Changes are planned with notice so quality and SLAs stay consistent.
Insights & Case Studies
The Problem Wasn't the Support Team
When a growing SaaS company asked for more agents, the real issue turned out to be the absence of standardized, scalable processes, not a lack of people.
5 min readCase StudyThousands of Transactions, but No Clear Ownership
A fast-growing FinTech company was processing increasing transaction volumes with no dedicated Payment Operations function. Merchants felt the impact every day.
5 min readCase StudyOverdue Receivables Were Becoming a Growth Challenge
A successful B2B company was growing steadily, but outstanding receivables were growing too. The finance team lacked the capacity to manage follow-ups consistently.
4 min readLet's Discuss Your Operational Challenges
Need additional operational capacity, payment operations expertise or a dedicated multilingual team?