Scale Operations and SalesAcross Europewith Sevora
Sevora provides dedicated German-, English- and French-speaking specialists for customer support, payment operations, collections, back-office processes and sales across Europe.
Powered by human expertise and AI-assisted workflows.
Dedicated European support teams from €2,800/month per specialist.
DACH · France · Europe
Primary Markets
German, French & English
Languages
FinTech · SaaS · E-Commerce
Specialisation
Nearshore Europe
Delivery Model
Companies We Support
Trusted by Operations Leaders Across Europe
“Sevora took over our German payment ops queue in six weeks. Chargeback resolution improved without us hiring locally in Munich.”
“They integrated into Zendesk and HubSpot from day one. The team handles German and French tickets with the same quality as our in-house staff.”
“We needed DACH coverage fast. Sevora runs merchant onboarding and compliance follow-ups with clear SLA reporting every morning.”
Specialised in FinTech & Payment Operations
Experience supporting payment service providers, merchants and digital payment ecosystems across the DACH market and France.
Explore Payment OperationsPayment Operations
Transaction investigations, payment status inquiries, chargebacks and PSP processes.
Customer Support
Phone, email, chat, tickets and social media customer care in German, French and English.
Merchant Support
Merchant onboarding, verification, communication and escalation handling.
Industries we support
FinTech & Payments · SaaS & Technology · E-Commerce & Retail · Marketplaces · Logistics & Mobility · Travel & Hospitality · Gaming & Digital Entertainment · Subscription & Digital Services
Experienced Teams. AI as a Tool.
We combine experienced German-, French- and English-speaking operational teams with AI-assisted workflows to meaningfully improve efficiency, consistency and customer experience.
AI supports our teams. Responsibility for customer interactions, escalations, compliance-sensitive matters and business-critical decisions stays with our specialists.
Auto-triage by topic and urgency
Agent-reviewed reply drafts
Instant access to process docs
Interaction scoring & review
Real-time KPI dashboards
Routine task elimination
AI tooling is embedded in team workflows, not sold as a separate product
Simple, Transparent Pricing
Build your dedicated support team without the cost and complexity of in-house hiring.
excl. VAT
Customer Support
For companies looking to scale everyday customer service.
- Customer Support
- Email & Ticket Support
- Live Chat
- Phone Support
- Social Media Customer Support
- Order & Account Support
- Back-office Operations
Included in the monthly fee:
- Dedicated full-time specialist
- Recruitment & employment
- HR & payroll administration
- Workplace & equipment
- Operational supervision
- Replacement management
- Performance reporting
Merchant & Payment Support
For FinTech, payment companies, marketplaces and transaction-driven businesses.
- Merchant Support
- Payment Support
- Billing Support
- Transaction Monitoring
- Chargebacks & Disputes
- Escalation Management
Everything in Customer Support, plus:
- Process-specific onboarding
- Payment operations expertise
- Transaction issue investigation
- Advanced escalation handling
Specialized Operations
For more complex operational and technical processes.
- Technical Support L1/L2
- Compliance Operations
- KYC/AML Operations
- Collections & Receivables
- Fraud & Risk Operations
Included:
- Specialist recruitment
- Process-specific onboarding
- QA & performance monitoring
- SLA-based operations
- Regular reporting
- Operational management
Calculate your support team cost
Compare Sevora's all-inclusive pricing with the estimated cost of hiring equivalent roles in-house in Germany.
Methodology & sources
For each service category, we compare Sevora's monthly tier price with the estimated fully loaded in-house cost in Germany: gross benchmark salary for an equivalent role × 1.23 (average statutory employer costs of ~23%, including social security and mandatory levies). Benchmark roles and gross salary sources: • Customer Support: customer service specialist (Kundenservice-Mitarbeiter), €3,200/month (jobvector 2026 salary survey) • Merchant & Payment Support: payment specialist, €3,625/month (Glassdoor Germany; smaller sample, n=6) • Specialized Operations: operations specialist, €4,000/month (brutto-netto-gehaltsrechner.de, based on Entgeltatlas der Bundesagentur für Arbeit) The Merchant & Payment Support benchmark is based on a smaller sample than the other two categories. Actual costs vary by region, company size, and individual salary. Not included in in-house estimates: recruiting, workplace setup, and management overhead. All of these factors further increase real in-house costs.
One predictable monthly fee. Recruitment, employment, HR administration and operational management included. German-speaking specialists available. English and additional European languages available.
What happens if a specialist is unavailable or sick?
Replacement management is included in every tier. We arrange qualified cover, maintain service continuity and keep you informed. Absences do not disrupt your operations.
Is there a minimum contract term?
We typically work on 6–12 month agreements to allow proper onboarding and stable team performance. Shorter pilots are possible for defined scopes. Contact us to discuss your situation.
Can we adjust team size after we start?
Yes. You can scale up or down based on volume and coverage needs. Changes are planned with notice so quality and SLAs stay consistent.
Insights & Case Studies
System Integration and Support Outsourcing: How to Scale Operations Without Unnecessary Complexity
As a company grows, so does the demand on its customer support team. New communication channels emerge, contact volumes increase, and businesses expand into new markets. At some point, internal teams may struggle to manage this workload without additional resources.
3 min readCase StudyThe Problem Wasn't the Support Team
When a growing SaaS company asked for more agents, the real issue turned out to be the absence of standardized, scalable processes, not a lack of people.
5 min readCase StudyThousands of Transactions, but No Clear Ownership
A fast-growing FinTech company was processing increasing transaction volumes with no dedicated Payment Operations function. Merchants felt the impact every day.
5 min readLet's Discuss Your Operational Challenges
Need additional operational capacity, payment operations expertise or a dedicated multilingual team?
